How does the ordering process work?
The ordering process is quite simple. Simply click on the item you like, choose the color and size, add to your card and check out.
Unsuccessful card transactions may arise due to varying reasons between issuing Banks, payment gateways and also may be as a result of unstable network connectivity.
When presented with a declined payment, firstly ensure that you have sufficient funds in your Bank account, attempt making a purchase again and contact your Bank should it subsequently decline.
Common reasons include: insufficient funds, incorrect card details, daily limit exceeded. In the event of an unsuccessful payment please contact us immediately so that we can assist.
Orders are only processed once payment reflects in our account. From there we process the order and arrange shipping. Shipping can take 3 - 5 working days.
Once we have arranged your delivery, you will receive tracking details whereby you will be able to track your parcel.
What payment Options are available?
Payments can be made directly using our online facility, alternatively you can make payment using EFT.
Yes, Ozow that facilitates our Instant-EFT payments via PayU, is a Payment Card Industry Data System Security (PCI DSS) Level 1 Certification entity.
Collection can be arranged from our physical store.
